Privacy Policy

Introduction

At DavelCorp Insurance Brokers, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth). This Privacy Policy describes our current policies and practices in relation to the handling and use of personal information. We collect personal information to be able to provide our services as an Insurance Intermediary.

Personal information is essentially information or an opinion about a living individual whose identity is apparent or can reasonably be ascertained from the information or opinion (e.g. a name and address).

What information do we collect and how do we use it?

When we arrange insurance on your behalf, we ask you for the information we need to advise you about your insurance needs and the management of your risks. The information we collect is necessary for us to transact services such as the negotiation of quotations, the placement of new insurances and the negotiation of renewals. We provide any information that the insurers or intermediaries who we ask to quote for your insurance and premium funding require to enable them to decide whether to insure you and on what terms. If you request information from us via our website we will collect and retain your email address and any other personal information you may supply.

At times we may have to obtain sensitive information about a person’s health, driving record and criminal convictions.

Insurers may in turn pass on this information to their reinsurers. Some of these companies are located outside Australia.

When you make a claim under your policy, we assist you by collecting information about your claim. Sometimes we also need to collect information about you from others. We provide this information to your insurer (or anyone your insurer has appointed to assist it to consider your claim, e.g. loss adjusters, medical advisers etc) to enable it to consider your claim. Again this information may be passed on to reinsurers.

You can visit our website without providing us with any personal information.

Anonymous data

We use technology to collect anonymous information about the use of our website, for example when you browse our website our service provider logs your server address, the date and time of your visit, the pages and links accessed and the type of browser used. It does not identify you personally and we only use this information for statistical purposes and to improve the content and functionality of our website, to better understand our customers and markets and to improve our services.

Cookies

Like many operators, we may use standard technology called cookies on our website. Cookies are small data files that are downloaded onto your computer when you visit a particular website. Cookies help provide additional functionality to the site or to help us analyse site usage more accurately. In all cases in which cookies are used, the cookie will not collect personal information except with your consent. You can disable cookies by turning them off in your browser; however, our website may not function properly if you do so.

If you follow a link from our website to another website, please be aware that the owner of the other website will have their own privacy and cookie policies for their site. We recommend you read their policies, as we are not responsible or liable for what happens at their website.

What if you don’t provide some information to us?

We can only fully advise you if we have all relevant information. The insurance laws also require you to provide your insurers with all the information they need in order to be able to decide whether to insure you and on what terms.

How do we hold and protect your information?

We strive to maintain the reliability, accuracy, completeness and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.

We hold the information we collect from you within our electronic Business Operating Management system (version 2).

We ensure that your information is safe by restricting access of our systems to DavelCorp Insurance Brokers staff and other authorised personnel.

Will we disclose the information we collect to anyone?

We do not use or disclose personal information for any purpose that is unrelated to our services and that our clients do not reasonably expect (except with their express consent).

We do not sell, trade, or rent your personal information to others.

We may need to provide your information to contractors who supply services to us (e.g. to handle mailings on our behalf) or to other companies in the event of a corporate sale, merger, reorganisation, dissolution or similar event. However, we will do our best to ensure that they protect your information in the same way that we do.

We may provide your information to others if we are required to do so by law or under some unusual other circumstances which the Privacy Act permits.

How can you check, update or change the information we are holding?

Upon receipt of your written request and enough information to allow us to identify the information, we will disclose to you the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate.

If you wish to access or correct your personal information please write to compliance@riskybusiness.com.au.

We do not charge for receiving a request for access to personal information or for complying with a correction request. We do charge $60 per hour, plus GST, for providing the information, based on minimum increments of 15 minutes. Minimum charge $30 plus GST.

Your consent

By asking us to assist with your insurance needs, you consent to the collection and use of the information you have provided to us for the purposes described above.

Tell us what you think

We welcome your questions and comments about privacy. If you have any concerns or complaints, please contact us at compliance@riskybusiness.com.au.